Partial Cash on Delivery

Regrettably, we do not offer the convenience of Complete Cash on Delivery or Payment on Delivery services. However, We do provide an alternative option known as Partial Cash on Delivery. With this option, a modest upfront payment is necessary, while the remaining balance, along with any applicable delivery charges, can be settled upon delivery. It's worth noting that the estimated delivery time for this method is typically 8 to 10 days, although it may vary during periods of high order volumes. Kindly be informed that orders placed using this specific delivery and payment method are not eligible for the application of offers or coupons.

We offer a partial cash-on-delivery option and do not provide complete cash-on-delivery. In order to use the partial cash-on-delivery option, the buyer must make a minimum advance payment. The remaining balance along with the delivery charge can be paid at the time of delivery. Please note that delivery time changes according to the location, and any offers/coupons cannot be applied while placing orders with cash on delivery payment method. Additionally, please be aware that the advance amount is non-refundable. In the event that the buyer rejects the parcel at the time of delivery, we have the right to deny a refund for the advance payment.

Yes, you can pay in EMIs. Either you can choose any of your credit card while payment and then convert that transaction into an EMI from your banking app, or you can choose from any of the EMI options directly from the payment methods.

Rest assured, our earpieces are completely safe to use and has never caused any harm to the users.

Electronic earpieces provide superior sound quality and higher volume compared to magnetic earpieces. However, magnetic earpieces offer the advantage of being the smallest and provide the best privacy. While electronic earpieces are generally not easily visible, they may become noticeable if someone examines the ears with a flashlight. In contrast, magnetic earpieces remain inconspicuous even under flashlight inspection. Magnetic earpieces do not require batteries and have a longer lifespan, while electronic earpieces can operate for approximately 4 hours per battery before needing a replacement. Therefore, if you prioritize privacy, choose the magnetic earpiece, but if you value sound quality, opt for the electronic earpiece.

In electronic earpiece, SR 416 and SW 337 model batteries can be used.

There are two types of earpieces available- magnetic earpiece and electronic earpiece.

A magnetic earpiece utilizes magnetic waves generated by the GSM module, whereas an electronic earpiece relies on a battery for power and connects to the GSM module to function. Electronic earpieces can operate for up to 4 hours on each battery, after which the battery needs to be replaced. In contrast, magnetic earpieces do not require any batteries to operate and can last for an extended period of time.

A cell lasts for 4 hours in electronic earpiece.

No, you don’t have to charge magnetic earpiece. It works with electromagnetic waves from the device itself.

Yes, we provide international shipping.

Delivery time depends upon the type of shipping method you choose as well the destination pincode. Kindly visit the checkout page to see the exact delivery time for your address.

Express delivery is accessible for most states in India, excluding Jammu & Kashmir and certain North Eastern states like Assam and Tripura. However, select cities within those states may still offer Express Delivery services. To obtain further information regarding this matter, we kindly ask you to contact our customer helpline at +91 97746 38866.

If your city does not have Express delivery service available and yet, you have placed an order with Express Delivery, you will be contacted by our customer service team and informed about the same. If you’d still like to place the order, we will ship the product with standard delivery and the cost difference for the same will be refunded to you.

Here are the available delivery methods: Partial Cash on Delivery - For this option, a small initial payment is required, and the remaining balance, along with delivery charges, can be paid in cash upon delivery. The estimated delivery time for this method is typically 8 to 10 days, although it may vary during periods of high order volumes. Please be aware that offers or coupons cannot be applied when placing orders using this particular delivery and payment method. Express Delivery - The estimated delivery time for this method is typically 3 to 4 days. Please note that this option is applicable only for prepaid orders, allowing customers to avail themselves of any available offers or coupons during the order placement process. Normal Delivery - The estimated delivery time for this method is typically 6 to 7 days. This option is only valid for prepaid orders, and customers can apply any available offers during order placement.

In order to have your spy products repaired after the warranty period, you will need to send the item to us using a courier service. Additionally, advance payment for the repair charges will be required. Once we receive the product, we will proceed with the repairs and arrange for its shipment back to you.

No, electronic earpiece along with any other accessories are not covered in warranty.

If you experience any problems with your device during the warranty period, please don't hesitate to reach out to our WhatsApp support team at (+91 97746-38866) for assistance on how to initiate a warranty claim. Depending on the situation, You may be eligible for a free repair or a full replacement of the device.

Products that we resell - The warranty period of the products that we resell depends on the manufacturer and may vary. Products we manufacture - Our manufactured products are backed by a replacement warranty valid for 6 months from the delivery date. Please note that this warranty specifically covers the transmission device and excludes earpieces and other accessories. Additionally, please be aware that any physical damages incurred to the product, excluding damages during delivery, will void the warranty.

If you come across any such issues, feel free to reach out to us at +91 97746 38866. We will be glad to offer additional assistance and guidance. Occasionally, technical glitches may result in deductions from your account without the successful placement of orders. In such instances, we can manually process the order after confirming the payment. If an order fails to be placed due to payment failure, resulting in a deduction from the customer's account, rest assured that customers will receive an automatic refund within a few working days, subject to their bank's guidelines.

It is not possible to connect the earpiece to any other device besides the specific GSM module provided by us. The earpiece will not connect to any phone or other devices.

You can get the cells from any local market or you can order from our website too.

At the moment, our presence is limited to two cities. We have a warehouse in one of them, and we offer online sales exclusively in Bangalore. Our management office in Ludhiana is Located at Shop No-2 GN Tower, Lucky Enclave, near the Royal Enfield agency in Basti Jodhewal, Ludhiana, Punjab, 141007.

Our return policy clearly states that if customers don’t receive the product by the estimated time of delivery as stated by our customer support team, we will initiate a full refund to you once we receive the product. It is recommended that you must not accept the parcel after the estimated time of delivery, if you want the full refund.

Within 24-48 hours of placing your order, we will share all the order details along with the tracking details with you. With the provided tracking details, you will be able to monitor the progress of your parcel. To track your order, simply visit the official website of the courier service responsible for shipping your product.

Yes, you can customize your product. To customize any of our products, you can reach out to our customer support at +91 97746 38866.